Job Title: Vehicle Handover Specialist
Salary: £26,000
Location: Blackbushe
Working Hours: 44 hours per week, between the hours of 6am-6pm- Rotating shift pattern
Job Status: Permanent
At cinch our mission is simple - to remove the faff from buying and owning cars, giving customers more choice, with more ease (not to mention a free 90-day warranty on all cars)...
Already the UK’s largest online used car retailer, we’re expanding our offering with an exciting roadmap of online and physical retail solutions - including faff-free car servicing at over 100 locations across the country.
We’re part of Constellation Automotive Group - a family of brands that also includes We Buy Any Car, British Car Auctions (BCA) and Marshall Motor Group. Together, cinch and Marshall operate as Constellation Retail - bringing together 100+ years of motoring know-how at 130+ stores (Marshall) with a market-leading digital experience from a much-admired brand (cinch).
The road ahead for you is clear. Join us and you’ll get a unique opportunity to grow your career across two leading automotive brands that are really going places. Buckle up and enjoy the ride.
What you’ll be working on
While the role involves 12-hour day shifts (6am–6pm), the rolling rota means you’ll work fewer days overall. On average, you’ll be working just 3.5 days average week over a 12 week period, despite being full-time. That means extended time off, more flexibility, and better work–life balance, with whole days free rather than short evenings.
As a Vehicle Handover Specialist, you will play a key role in delivering an exceptional end-to-end experience for cinch customers. Based from your nearest cinch hub, you’ll ensure every vehicle is safely transported, thoroughly inspected and presented with professionalism and care.
- Collect and deliver vehicles daily between cinch sites and customers, ensuring safe and efficient transport
- Carry out vehicle checks and inspections, preparing each car to cinch’s high standards before handover
- Provide a full, friendly and informative handover experience, including a complete walkaround and answering customer questions
- Support customers with car-related queries, helping them feel confident and comfortable with their new vehicle
- Work as part of a coordinated team of drivers to deliver a consistently excellent customer experience
Things we look for in you
- Experience in automotive or driving is desirable but not required as full training will be given
- A ‘can-do’ attitude for this hands-on, physical role where no two days are the same
- Organised and proactive
- Punctual with great time management skills
- Exceptional customer service skills
- Ability to work alone or within a team
- Held a Full UK Licence for more than 2 years, with 9 or less points
cinch and Rewards
cinch’s benefits programme sees that our people are supported both in and out of work. That’s what a faff-free life is all about. We offer:
- Competitive salaries and bonuses
- A company pension scheme
- An Employee Assistance Programme
- Access to trained mental health first aiders
- Enhanced maternity, paternity, and adoption leave
And so much more!
cinch and You
In making the most out of a career at cinch you need to be curious, creative, and collaborative. See, we are putting you in the driver’s seat, in control of your career and ready to drive your own development. There’s no bureaucracy, no hierarchy, just an environment with values that bring us together and a purpose that sets us apart. Join us as we continue to accelerate, defy expectations, and revolutionise an entire industry.
cinch and Diversity and Inclusion
cinch wants to help all kinds of people in the UK find and buy a car. So, it makes good sense to have all kinds of people working with us on the challenge. Conversations and the decisions they lead to are better for featuring different voices. Representation matters.
And doing your job while not being your authentic self is not faff-free. Being free to be the best of who you are as you soar to professional greatness is the kind of business we commit to creating, as one.
Want to know what our driver's have to say about the role?
The VHS role has really been one of the best career decisions I have ever made. The work life balance is something I’ve never experienced before, coming from a retail management background, and has let me spend more time with my friends and family, on both a weekly basis but also for those special occasions, while still earning a good wage.
The role itself still lets me meet new people every single day, who are always happy to see you because it’s new car day! It also allows me the chance to work independently but also as a team when supporting other drivers.
But also being able to travel and see parts of the country I would never even have thought twice about is just another extra which makes the role great.
J.Wallace
cinch VHS Bellevue