Job Title: Customer Experience Executive
Salary: £28,000 per annum + Bonus
Location: Hook (Office-Based)
Working Hours: Monday - Friday, 37.5 hours per week (Varying shift patterns between 9am and 6pm) - Occasional Saturdays and bank holiday working required
Job Status: Permanent
At cinch our mission is simple - to remove the faff from buying and owning cars, giving customers more choice, with more ease (not to mention a free 90-day warranty on all cars...)
Already the UK’s largest online used car retailer, we’re expanding our offering with an exciting roadmap of online and physical retail solutions - including faff-free car servicing at over 100 locations across the country.
We’re part of Constellation Automotive Group - a family of brands that also includes We Buy Any Car, British Car Auctions (BCA) and Marshall Motor Group. Together, cinch and Marshall operate as Constellation Retail - bringing together 100+ years of motoring know-how at 130+ stores (Marshall) with a market-leading digital experience from a much-admired brand (cinch).
The road ahead for you is clear. Join us and you’ll get a unique opportunity to grow your career across two leading automotive brands that are really going places. Buckle up and enjoy the ride.
What you’ll be working on
• Providing support to customers with post sale enquiries.
• Processing delivery and collection requests from customers.
• Promoting our range of sales and services to existing and new buyers.
• Processing applications for access to BCAs Online systems.
• Providing information and advice to any customer enquiring about our services.
• Ensuring customer details held on file are up to date and accurate.
• Respond to enquiries via telephone, email or live chat.
• The confidence to think on your feet and the flexibility to adapt to a wide range of customers.
• Ability to deal with conflicts positively, handling customer dissatisfactions that do not require escalation.
• Act on customer feedback by engaging with customers to gain more insight to improve our customer’s journey and experience.
things we’d love to see
• Able to demonstrate strong Customer Service skills (listening, communication, empathy).
• Able to work as part of a team.
• Experience working within a Customer focused role.
• Organised with good time management.
• Positive attitude and natural curiosity to identify improvements.
• Able to handle difficult situations in a calm and confident manner.
• Able to work under pressure whilst demonstrating strong attention to detail and excellent data entry skills.
cinch and Rewards
cinch’s benefits programme sees that our people are supported both in and out of work. That’s what a faff-free life is all about. We offer:
- Competitive salaries and bonuses
- A company pension scheme
- An Employee Assistance Programme
- Access to trained mental health first aiders
- Enhanced maternity, paternity, and adoption leave
And so much more!
cinch and You
In making the most out of a career at cinch you need to be curious, creative, and collaborative. See, we are putting you in the driver’s seat, in control of your career and ready to drive your own development. There’s no bureaucracy, no hierarchy, just an environment with values that bring us together and a purpose that sets us apart. Join us as we continue to accelerate, defy expectations, and revolutionise an entire industry.
cinch and Diversity and Inclusion
cinch wants to help all kinds of people in the UK find and buy a car. So, it makes good sense to have all kinds of people working with us on the challenge. Conversations and the decisions they lead to are better for featuring different voices. Representation matters.
And doing your job while not being your authentic self is not faff-free. Being free to be the best of who you are as you soar to professional greatness is the kind of business we commit to creating, as one.